Our Privacy Policy

1. About this Notice

This Privacy Notice provides information on how BnV Marketplace collects and processes your personal data when you visit our website or mobile applications. It sets out what we do with your personal data and how we keep it secure, and explains the rights you have in relation to your personal data.

2. Who We Are

BnV Marketplace is the leading pan-African e-commerce platform. Our platform consists of our marketplace, which connects sellers with consumers; our logistics service, which enables the shipment and delivery of packages from sellers to consumers; and our payment service, which facilitates transactions among participants active on our platform in selected markets.

This website and/or mobile app is operated by a member of the BnV Marketplace group of companies, the ultimate holding company of which is BnV Technologies AG. Information on our subsidiaries can be found on our website.

Any personal data provided or collected by BnV Marketplace is controlled by the subsidiary that the website and/or mobile app relates to.

3. The Data We Collect About You

Personal data means any information that can be used to identify directly or indirectly a specific individual. We collect your personal data to provide tailored products and services and to analyze and continually improve our products and services. We may collect, use, store, and transfer different kinds of personal data for marketing and optimization purposes. BnV Marketplace also uses Google Digital Marketing to propose targeted offers for certain products and services to our customers.

Information You Provide to Us

We receive and store the information you provide, including:

Contact Details: Your name, postal addresses, phone numbers, and email addresses.
Demographic Information: Date of birth, age or age range, and gender.
Online Registration Information: Passwords and other authentication details.
Payment Information: Credit card information and billing address.
Online Questionnaires: Responses to customer satisfaction surveys or market research.
Competition Entries/Submissions: Entries or submissions to competitions.
Marketing Preferences: In certain cases, your marketing preferences.

Information We Automatically Collect/Generate or Obtain from Third Parties

We automatically collect and store information regarding your use of the BnV Marketplace, including:

Device Information: Details about your device, operating system, browser, and IP address.
Usage Information: Web pages visited, products searched for or viewed, purchase history, time spent on our site, and other interactions.
Social Media Information: Social media user names, profile photos, and other profile details.

We also receive information from third parties, such as our carriers, payment service providers, merchants/brands, and advertising service providers.

4. Cookies and Other Identifiers

A cookie is a small file placed on your computer, mobile phone, or tablet if you agree. Cookies help us provide a better browsing experience by distinguishing you from other users. For more details, please read our Cookie Notice.

5. How We Use Your Personal Data

We use your personal data to:

Register you as a new customer.
Process and deliver your orders.
Manage your relationship with us.
Enable participation in promotions, competitions, and surveys.
Improve our website, applications, products, and services.
Recommend/advertise products or services that may interest you.
Facilitate access to products and services offered by our partners.
Comply with legal obligations, including verifying your identity.
Detect fraud.

6. Legal Basis for the Processing of Personal Data

We process your personal data based on one of the following legal bases:

Consent: For marketing purposes, where you have given your consent.
Legitimate Business Interests: To understand our customers, promote our services, and operate effectively.
Performance of a Contract: To process orders and manage transactions.
Compliance with Law: To meet legal obligations.

7. How We Share Your Personal Data

We may share your personal data with third parties for:

Sale of Products and Services: To deliver products and services purchased on our marketplace.
Third Party Service Providers: For order fulfillment, data analysis, marketing assistance, and more.
Business Transfers: In the event of business acquisitions or sales.
Fraud Detection: To protect against fraud and credit risk.

When sharing data, we ensure third parties agree to use it in accordance with this Privacy Notice and applicable laws.

8. International Transfers

We may transfer your personal data to other countries, ensuring necessary measures to protect it and provide the same level of protection as in the data origin country.

9. Data Retention

We retain personal data only for as long as necessary:

To maintain an ongoing relationship with you.
To fulfill the purposes outlined in this Privacy Notice.
For legal or business purposes, including any applicable limitation periods.

We review and securely delete or anonymize personal data when no longer needed.

10. Data Security

We have implemented security measures to protect your personal data from unauthorized access, alteration, or disclosure. Access is limited to authorized personnel who need it for business purposes.

11. Your Rights Under Data Protection Laws

You have rights under data protection laws, which include:

Accuracy: Maintaining the accuracy and currency of your data.
Access, Correction, and Erasure: Rights to view, update, or remove your personal data.
Restriction and Objection: The right to limit how your data is processed or to object to specific uses.
Data Portability: Requesting the transfer of your data to a third party.
Unsubscribe: The option to opt out of receiving marketing communications.

12. Data Controllers and Contact Information

For inquiries or concerns regarding BnV Marketplace’s Privacy Notice or to exercise your rights, reach out to the Data Privacy Officer at compliance.alert@buyersandvendors.com. We will review and address complaints promptly, adhering to the established timelines.